Shipping policy

Shipping

All orders completed and paid for by Credit Card, Multibanco and MB Way will be dispatched the same day, provided payment has been made by 1pm on a working day. Orders paid after that time will be dispatched the next working day.

If we have any questions regarding the order (delivery address, payment confirmation, out of stock products, etc.), we will contact the customer through our Customer Support. The order will not be shipped until we get a response to our message. If we do not get any reply, we will cancel the order and refund the customer.

Delivery
On confirmation of payment, you will receive a confirmation email with an order acknowledgement.

Orders are delivered Monday to Friday, excluding local or national bank holidays, to the address indicated by you when placing your order.

The customer can receive their order wherever they wish (except at P.O. boxes), from Monday to Friday. To do this, simply provide us with the address where you will be present between 9 a.m. and 7 p.m. An attempt of delivery will be made by a courier of the carrier.

NOTICE: It is not possible to choose a specific delivery time, as this will depend on the route set by the carrier for the courier on the day of delivery.

Providing an incorrect or incomplete delivery address may result in it being returned to PEGADA SOCKS, leading to additional postage costs for the customer should they wish to have it returned. We recommend that you always check that the delivery address given when registering your order is correct and complete. Once your order has been processed, it is not possible to change the delivery address or billing details you have given.

The order will be sent in one of the following services:

CTT, CTT Express (FEMA) or MRW:
With the CTT, CTT Express (FEMA) or MRW service, your order will be sent to the address you selected when you registered your order.

In case of absence, a notification will be left for the recipient to pick up the package at the post office of his/her residence area. The deadline to pick up the package is 5 working days from the delivery attempt date. To pick up the package, the receiver must present the notification or code left by the courier, as well as his or her identity card or citizen card. If the order is not collected within 5 working days, it will be returned to us.

If the delivery address given by the customer is incorrect or incomplete, the courier will have no way of leaving you a notification and the order will be immediately returned to PEGADA SOCKS.

Delivery Time & Shipping Costs

MRW - (Portugal Continental): 6€ (24 to 48 Hours)

CTT Express (Mainland Portugal): 6€ (24 to 48 Hours)

CTT - Portuguese Post Office (Portugal Islands): From 3.95€ (3 to 5 Working Days)